Announcement may be used to fill similar positions within 90 days of the closing date.

This position is also being announced concurrently under Merit Promotion (MP) procedures vacancy number: M21-DP-11006848-SB. Applicants who wish to also be considered under MP must apply to both vacancies separately.

About this agency
Learn more about this agency


Due to the current events surrounding COVID-19, telework will be mandatory. When it is determined that EXIM will be moving to the reopening phase, the expectation will be to physically return to the office. Telework days and any waiting periods for eligibility will be determined at that time.

This position is located in the Export Import Bank of the United States, in the Office of Small Business, in the Minority and Women Owned Business Outreach Division (MWOB). The Office is responsible for carrying out the mandate of Section3(i) of the Agency’s charter which specifies that the President of the Bank shall establish an office within the Small Business Division which shall “continue and enhance outreach activities of the Bank with respect to, and increase the total amount of loans, guarantees, and insurance provided by the Bank to support exports by socially and economically disadvantages small business concerns(asdefinedinsection8(a)(4) of the Small Business Act) and small business concerns owned by women.”

The Client Care Unit is a group responsible for identifying the Bank’s underutilized, non-brokered and new-to-EXIM export credit insurance policies, in order to provide outreach, guidance and consultation based on client needs, to improve the Bank’s policy utilization. The Division is responsible for reviewing and issuance of all EXIM Banks’s Insurance Policy documents.

The incumbent serves as a Junior Business Development Specialist in the Client Care Unit within the MWOB Division. The primary work performed by the incumbent includes advising on and administering programs that require knowledge of business practices, conducting investigations and studies, collecting, analyzing and disseminating information, and providing advisory services.

At the full performance level, duties include, but are not limited to:

  • Meets with potential clients that are or could be a party to any U.S. export transaction at physical and virtual trade shows and engagements. Informs potential clients on the array of EXIM and other agency programs available to exporters and importers of U.S. equipment and services.
  • Advises on how to apply for U.S. government assistance, program requirements of that assistance, applicable fees, documentary requirements, and financial structures appropriate for a proposed transaction.
  • Serves as the technical staff advisor on special assignments involving projects/programs of extensive importance which requires up-to-date data analysis and reporting of policy and application trends, activities, status, as well as relative exporter and broker company profiles.
  • Applies broad experience and technical expertise in the export credit insurance policies to improve the Banks policy utilization. Utilizes broad technical policy and planning guidelines formulated at higher levels of management to develop specific plans for accomplishment of program goals.
  • Prepares technical reports and papers, as required, to ensure understanding of program/project/issues and to articulate recommendations, decisions and conclusions which may be dependent upon action of higher authority or concurrence of other affected groups. Reports may be used for future analysis, follow-up engagement and to later assess results and impact of services on agency and congressional inquiries regarding the Bank’s small business portfolio and client retention.
  • Ensures applicant provides clear description of the U.S. goods and services to be financed allowing the Engineering Division to obtain correct Standard Industry Classification (SIC) and/or the North American Industry Classification System (NAICS) code and for the Policy Analysis Division to make a determination on Economic Impact.)
  • Works on special projects and performs other duties as required by management, including but not limited to the Bi-Annual Ethnicity Discovery Project of all agency minority business clientele, the Bi-Annual Unknown Discovery Project of all minority business clientele, Success Story Database Integration and Organization, Product Display and Marketing Material Renewal Project Management, and the Quarterly Client Care Unit Outreach, Impact and Activity Projects.

Travel Required

25% or less – YOU WILL BE REQUIRED TO TRAVEL FOR THIS POSITION. You must be able to obtain and maintain a Government credit card for travel purposes.

Supervisory status

Promotion Potential


Conditions of Employment

  • U.S. Citizenship
  • Background and Security/Suitability Investigation
  • You may be required to serve a one year probationary period
  • Specialized experience MUST be documented on your resume
  • Current or Former Political Appointees: If you are, or have been employed in the last 5 years, you must disclose this information. Failure to do so may result in disciplinary action including removal from Federal Service.
  • This position will be required to travel up to 25%
  • You must be able to obtain and maintain a Government credit card for travel purposes.


Specialized Experience (Credit for Specialized Experience on resume must reflect 40 hours/Full-time per week for each period of work):

GS-09: You must have one (1) year of specialized experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-07 level in the Federal Government. Specialized experience includes:

  • Experience using a customer relationship management (CRM) business model, and
  • Experience promoting organizational products and services and
  • Experience preparing written reports utilizing various software databases


If you are substituting education for experience to qualify for at this level, you must have 2 years of progressively higher level graduate education leading to a Master’s degree or a Master’s or equivalent graduate degree.


If you are combining both education and experience to qualify for this level, equivalent combinations of education and experience are qualifying for this grade level.

**YOU WILL BE REQUIRED TO TRAVEL FOR THIS POSITION. You must be able to obtain and maintain a Government credit card for travel purposes.**

For qualification determinations, your resume must contain the following for each work experience listed:

  • Organization/Agency’s Name
  • Title
  • Salary (series and grade, if applicable)
  • Start and end dates (including the month and year)
  • Number of hours you worked per week
  • Relevant experience that supports your response to the specialized experience that is stated in the job announcement

If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge,
and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Additional information on the qualification requirements is outlined here .

All requirements must be met by 01/26/2021, the closing date of the announcement.


Additional information

Current or Former Political Appointees: Pursuant to the Office of Personnel Management (OPM) oversight authority under section 1104(b)(2) of title 5, United States Code (U.S.C.) and section 5.2 of title 5, Code of Federal Regulations, OPM requires agencies to seek their approval prior to appointing any current or former political appointee to a permanent position (without time limits) in the civil service. A former or recent political appointee is someone who held a political appointment covered by OPM’s policy within the previous 5-year period. OPM’s oversight in this area safeguards merit system principles as well as fair and open competition free from political influence. If you are currently employed, or have been employed within the last 5 years, you must disclose this information. Failure to disclose this information could result in disciplinary action including removal from Federal Service.

Please visit the following link for the types of political appointments.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM’s Career Transition Resources website.

Veterans: All veterans must meet the qualification requirements of the position for further consideration. For more information on veterans’ preference, please click here .

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.

Ethical Standards/Financial Disclosure:

EXIM is committed to the highest ethical standards. As an employee, you will be covered by the criminal conflict of interest statutes and the Standards of Ethical Conduct for Employees of the Executive Branch. You will be required to complete new employee ethics training within 3 months of your appointment.

If this position is subject to financial disclosure requirements (either public or confidential depending upon your position), you will be required to complete a new entrant financial disclosure report within 30 days of your appointment.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The Category Rating method will be used to evaluate applicants. All qualified applicants will be assigned to one of the following categories:

  • Best Qualified – Meets the minimum qualification requirements and excels in most of the job related competencies.
  • Well Qualified – Meets the minimum qualification requirements and satisfies most of the job related competencies.
  • Qualified – Meets the minimum qualification requirements, but does not satisfy most of the job related competencies to a substantive degree.

This Category Rating method does not add veterans’ preference points or apply the “rule of three”, but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. A selecting official may make selections from the highest quality category (Best Category) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are satisfied.

Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. Applicants who have not submitted a resume in the USAJobs system and/or have not answered all of the vacancy questions will not be considered for this position.

Important Note: If you are found qualified for this position and meet or exceed a predefined rating threshold from your questionnaire responses, you will be contacted by email to submit additional assessments such as short essays, work samples, or other appropriate assessments within one or two weeks of the job announcement closing.

A Subject Matter Expert (SME) will review your resume and/or additional assessment materials to determine if your technical competencies meet the proficiency requirements established for this position. You will be notified by email if your application is forwarded to the hiring official for further consideration.

If you do not meet the rating threshold to move forward to the next evaluation stage or it is determined that your technical competencies do not meet the proficiency requirements for this position, you will be notified by email.

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process
Credentialing , Suitability/Fitness

Required Documents

Your application package should include the following documents:

  • Your Resume (applicants are required to submit a resume with job title, series/grade (if federal employee), duties and accomplishments, employer’s name, starting and ending dates of employment, number of hours worked per week, and annual salary). If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.
  • Proof of Veteran’s Preference – DD-214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF)15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter, if applicable. If a DD-214 (Member Copy 4) is not available, other documentation listing the beginning and ending dates of active service and the type of discharge must be submitted to verify eligibility.
  • Unofficial Transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
  • Proof of U.S. accreditation for foreign study, if applicable.
  • Special Priority Selection rights under CTAP or ICTAP: Submit a copy of your agency notice, copy of your most recent performance appraisal (with at least a satisfactory rating), and your most current SF-50 position title, grade level, and duty location, if applicable.
  • Submission of any required documents listed in vacancy announcement, if applicable.

Please note that if you do not provide all required information/documents, as specified in this annou
ncement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).